Mixdesk is a customer communication platform for support and sales teams. It brings conversations from connected messaging accounts, website chat, and email into a shared inbox, giving teammates one workspace for customer questions and sales inquiries.

Teams can configure AI Agents using business knowledge to handle suitable routine conversations. When a request requires human judgment, the conversation can be handed to a teammate. Businesses should configure the agent around their own information and review its behavior before expanding automated coverage.

Mixdesk is relevant to businesses managing conversations across multiple connected accounts and to teams that need to combine automation with human service. Shared conversation handling helps organize work across teammates rather than leaving every inquiry in an isolated account.

A free inbox plan is available, while AI capabilities require eligible paid plans. Current pricing and plan details are available at https://mixdesk.com/pricing. Supported channels and feature availability should be checked against current product documentation at https://mixdesk.com/help/en/.